Your receptionist is the first voice your clients hear when they call you.  Clients prefer to listen to a calm, friendly voice because it makes them feel more reassured about doing business with your office.

When you interview candidates for a receptionist position, carefully consider the tone of their voice and manner of speaking.  This will become the voice of your company and the first impression clients get of your office.  A polished voice gives your business a professional, confident appearance from the beginning.  A receptionist should be able to speak articulately so that clients and staff are always able to understand what it being said.  A professional, communicative voice can even encourage new clients to do business with you.

A good voice also makes current clients feel more comfortable and willing to communicate their needs.  A receptionist who expresses ideas clearly is worth her weight in gold.  The ability to discuss routine issues with clients and address their needs saves you time and money.  Further, the clients will appreciate your receptionist's ability to talk about their needs and resolve small issues without being put on hold, transferred or having to wait for a return call.

Remember the “reception” in receptionist when you interview candidates and make sure the person you hire has a receptive voice.