A phone call to your dental office is often the first communication your customers will have with your business and judgments can be formed instantly.  Keeping a professional sounding voice is very important because customers can tell immediately if they are being ignored, talked down to, or belittled.  Instead, you want your customers to feel as if they’re being listened to, related to, and understood.  This can all be done with the tone and inflection you have in your voice.

We’ve all spoken to someone on the phone that has a bland, monotone voice that sounds like they would rather be sleeping than talking to you.  This is easily improved by using a friendly, conversational voice that uses natural tonal inflections.  Your voice naturally goes up when you ask questions or are interested in the conversation.  Your voice naturally goes down when you are feeling sympathetic.  This natural speaking pattern tells people that you are listening to them and that you care.  However, this can sound too fake if it is exaggerated, so beware of that.  Teaching your staff to listen to your customers and speak to them as if they’re friends will make your dental practice business seem friendly, caring, and professional.