As the dentist, you should have the best command of good telephone skills.  Your staff looks to you as their leader.  You actions and practices set the examples for them to follow and exemplify.  Therefore, whenever you answer the phone or make a call, whether it is to a patient or colleague, it is important that you demonstrate good telephone manners and etiquette.  Always use a cheerful, confident voice, use the person’s proper name if needed, and express a caring and accommodating attitude.  Never exhibit abruptness or exasperation when on the telephone. 

Your example of good telephone skills will quickly filter through your entire staff.  Soon, you will begin to see and hear them conduct telephone calls the same way you do.  Your example of good telephone skills is paramount to the overall success of your dental practice.  When patients call into your dental office, this may be their first impression of you and your staff.  It is important that you as well as your staff put your best foot forward when answering or making each telephone call.