Your dental practice and all of the personnel involved make every effort to get new patients and retain existing ones. Without patients after all, the practice is nothing.  Many dentists spend hard earned dollars on marketing expenses, advertising and various promotional activities.  One of the best things that can be done o gain and retain patients is the simplest: speaking to them on the phone in a pleasant manner.

Attitude Is Where It Begins

Having a positive attitude and pleasant tone of voice on the phone tells the world, and the caller, that your dental practice is a friendly and professional place.  It gives them a good first impression and tells them about the level of service they can expect from the staff.  Being upbeat, informative and helpful will make the difference and bring you many more patients in the future. 

All Staff Should Be Trained

It isn’t just the receptionist and office manager who should be trained in proper phone etiquette.  All staff members should be trained in how to use the phone.  In a pinch, even the doctors may need to fill in, and while phone skills are not their primary concern, everyone wants to portray a positive and affable dental environment for each and every patient. Proper use of the phone will guarantee that.